Insist on tourists first and safeguard their legitimate rights and interests. ■Respect tourists, treat guests politely, and serve with a smile. ■Proficient in business, explaining norms; enthusiasm, initiative, and civilized behavior. ■Based on one's own duties, love and dedication; answer all questions and help if there is something difficult; think what tourists think, and be anxious about what tourists are anxious. ■Accept criticism and suggestions from tourists with an open mind.
